FAQs

# 1. How long does shipping take?
Our average delivery time is 7–10 business days depending on your location. You’ll receive a tracking number by email once your order ships.

# 2. How do I use the SealMate Mini Sealer?
Simply insert 2 AA batteries, turn the switch to “seal,” and press the heating strip along the open edge of your bag for a few seconds to seal it tight. Switch to “open” mode to cut or reopen bags.

# 3. Can I track my order?
Yes! Once your order is shipped, you’ll get an email with your tracking link. You can also contact us at support@sealmatepro.shop for help tracking your package.

# 4. What if my item arrives damaged or not working?
We’re happy to replace or refund any defective items. Just email us within 7 days of delivery with a photo or video of the problem.

# 5. Do you accept returns?
We only accept returns for defective or incorrect items. For other issues, please reach out to our support team for assistance.

# 6. What kind of bags can SealMate seal?
SealMate works best with most plastic and foil food storage bags — like chips, snacks, or coffee bags. It’s not ideal for thick or paper packaging.

# 7. Do the batteries come with the sealer?
No — to keep shipping safe and simple, batteries are not included. SealMate uses 2 AA batteries.

# 8. How can I contact SealMate?
You can email us anytime at *support@sealmatepro.shop* — we usually reply within 24 hours!